KhemWithKess LLC
Refund, Cancellation & Payment Policy
This policy applies to all individual student services offered by KhemWithKess LLC — including private tutoring sessions, Strategy Sessions, session packages, digital products, and membership subscriptions. By scheduling, purchasing, or attending any KhemWithKess service, you acknowledge and agree to all terms stated below. For institutional partner policies, refer to your signed Institutional Program Agreement and the KhemWithKess Terms of Service.
Section 01
Punctuality & Late Arrival
- Students are expected to be present and ready at the confirmed session start time.
- A 10-minute grace period is provided at the start of each session.
- Arrivals after 10 minutes are marked as a Late Arrival and treated as a No-Show. No additional time is added to the session.
- The full session fee is owed regardless of remaining session time.
- If no communication is received within 10 minutes of the scheduled start time, the session is automatically classified as a No-Call / No-Show (see Section 3).
Section 02
Cancellation & Rescheduling
All cancellation and rescheduling requests must be submitted via email or text message. Verbal messages through third parties are not accepted.
Submit requests to: khemwithkess@zohomail.com
| Situation | Result |
|---|---|
| 24+ hours advance notice | ✓ Rescheduled at no charge, subject to availability. |
| Less than 24 hours notice | Full session fee forfeited. Fee must be paid before the next session is booked. |
| Same-day cancellation | Full session fee forfeited and must be repaid before any future session is confirmed. |
| Habitual late cancellations 3 or more within 30–60 days |
Booking privileges may be suspended, session pricing may increase, or student may be removed from the program at KhemWithKess's discretion. |
| Consultation rescheduling | One reschedule with 24+ hours notice — no charge. Additional reschedules or requests under 24 hours: $25 fee paid before new time is confirmed. |
Section 03
No-Call / No-Show Policy
- Failure to attend a session without prior communication is a No-Call / No-Show.
- A 100% session charge applies and must be paid before the next appointment is scheduled.
- After two no-shows, KhemWithKess LLC reserves the right to discontinue services without refund.
Important: Access to Google Drive materials, recordings, worksheets, or session links will not be released for any future session until outstanding no-show balances are paid in full.
Section 04
Payment Expectations
Standard Payment
- All sessions must be paid in full before the session begins, unless a written payment arrangement has been approved by KhemWithKess LLC.
- Access to Google Drive materials, recordings, worksheets, or any digital resources will not be released until payment is received.
- Accepted methods: credit/debit cards, Apple Pay, Google Pay, Afterpay, Klarna, PayPal, and ACH bank transfer. No Venmo, Cash App, or Zelle.
Payment Plans
- Payment plans require a minimum 25% deposit at signing. Remaining balances are processed automatically via Square per the agreed schedule.
- Failure to maintain a payment plan schedule is treated as a late payment and is subject to the late fee structure in Section 5.
Invoice Timing
Invoice issued same day as session quote
Due within 24 hours unless plan agreed
Unpaid after 24 hours — late fees apply
Section 05
Late Payment — Individual Students
The following structure applies when a written payment plan is in place or when an invoiced session package remains unpaid past the agreed due date. It does not apply to the $80 Strategy Session or pre-paid session bookings, which are collected at booking.
| Timeline | What Occurs |
|---|---|
| Days 1–5 past due | Grace period. One reminder sent on Day 3. No penalty accrues during this window. |
| Day 6 past due | A $25 flat late fee is added to the outstanding balance. Sessions scheduled during this period will not be confirmed until payment is received. |
| Days 6–14 past due | A daily accrual of 0.10% per day is applied to the outstanding balance in addition to the Day-6 flat fee. |
| Day 15 past due | All sessions are paused. No new sessions are scheduled or confirmed until the full outstanding balance — including all accrued fees — is paid in full. |
| Day 30 past due | Referred for collection. Student is responsible for the full outstanding balance plus any collection costs incurred. |
Note on invoices: Invoices unpaid after 24 hours of issuance incur an immediate $35 late invoice fee — separate from the payment plan late fee structure above. This applies to one-time invoices issued outside of a payment plan. If you believe an invoice was sent in error, contact khemwithkess@zohomail.com within 24 hours.
Section 06
Packages & Bundles
- Session packages and bundles are non-refundable once the first session has been used.
- Unused sessions cannot be transferred to another student.
- Packages must be used within the term specified at time of purchase. Expired sessions are forfeited and are not eligible for refund or credit.
- Package sessions may not be split, shared, or applied toward services not included in the original package scope.
Section 07
Refund Policy — Unused Bundled Sessions
If a bundled package is purchased and not all sessions are used, remaining unused sessions may qualify for a partial refund under all of the following conditions:
- A written cancellation request must be submitted to khemwithkess@zohomail.com within 14 business days of the last completed session.
- Refunds apply to unused sessions only. Completed sessions are non-refundable under all circumstances.
- A $75 administrative processing fee is deducted from all approved refunds.
- The initial deposit (25% of package value) is non-refundable under all circumstances.
- Refunds are processed within 10–14 business days after the request is approved.
How your refund is calculated
Unused session value
Remaining sessions × per-session rate
Less: initial deposit (25%)
Non-refundable — deducted
Less: administrative fee
−$75.00
Less: any late fees owed
Deducted before refund is issued
Your refund amount
Remaining balance after all deductions
Refunds do not apply to
Sessions forfeited for late cancellations
No-call / no-show sessions
Expired sessions
Applied discounts or promotions
Complimentary or bonus sessions
An email confirmation will be sent detailing the refund calculation and processing timeline once the request is reviewed and approved.
Section 08
Digital Products
- All digital products — video content, recordings, templates, practice sets, summary sheets, and downloads — are final sale and non-refundable due to the nature of digital access.
- Students are encouraged to review product descriptions and previews before purchasing.
- Refunds for digital products are granted only in cases of verified technical errors or accidental duplicate purchases. Requests must be submitted within 7 days of purchase with proof of transaction to khemwithkess@zohomail.com.
Section 09
Membership Subscriptions
- Membership subscription payments are non-refundable.
- Members may cancel at any time. Access remains active through the end of the current billing cycle.
- Cancellation requests must be submitted to khemwithkess@zohomail.com before the next billing date to avoid being charged for the following cycle.
Section 10
Emergency Clause
Documented emergencies — hospitalization, severe illness, or verified family emergencies — may be reviewed on a case-by-case basis at the sole discretion of KhemWithKess LLC. Supporting documentation may be requested. KhemWithKess LLC is not obligated to grant exceptions and each case is evaluated individually.
If you are experiencing a documented emergency, contact khemwithkess@zohomail.com as soon as possible. Waiting until after the session has passed limits available options.
Section 11
Intellectual Property & Professional Conduct
- All educational materials, recordings, worksheets, templates, practice sets, summary sheets, and videos are the sole intellectual property of KhemWithKess LLC and may not be shared, copied, distributed, or reproduced without express written permission.
- Unauthorized recording of sessions is strictly prohibited.
- Disrespectful, abusive, or disruptive behavior will result in immediate removal from the program without refund.
Section 12
Governing Law
This Policy is governed by the laws of the State of Georgia, without regard to conflict of law principles. Any disputes arising under this Policy are subject to the exclusive jurisdiction of the courts of the State of Georgia. This applies to all students regardless of their state of residence.
Acknowledgment of Agreement
By scheduling, purchasing, or attending any service with KhemWithKess LLC, you acknowledge that you have read, understood, and agree to all policies stated in this document. These terms apply to all current and future services unless updated in writing by KhemWithKess LLC. Updates will be posted at KhemWithKess.com with a revised effective date.
By scheduling, purchasing, or attending any service with KhemWithKess LLC, you acknowledge that you have read, understood, and agree to all policies stated in this document. These terms apply to all current and future services unless updated in writing by KhemWithKess LLC. Updates will be posted at KhemWithKess.com with a revised effective date.